pointgoTerms of Use

We at pointgo operate a regulated online gaming and sportsbook platform serving users in supported jurisdictions. Our Terms of Use outline the conditions under which you access and use our services—including account opening, deposits, withdrawals, game play, bonus terms, and dispute resolution. These terms apply to every user on pointgo and form a binding agreement between you and our platform.

This page sets out our commitments to you, your rights and responsibilities when using pointgo, and how we handle disputes. We've written these terms in plain language rather than dense legal jargon, so you understand exactly what to expect. If you have questions about any section, our support team is available in Indonesian and English to clarify.

By creating an account on pointgo, depositing funds, or placing any wager—whether on our sportsbook (Liga 1, Piala AFF, MotoGP), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), or slot games (Aviator, Sweet Bonanza, Gates of Olympus)—you agree to these terms. Read them carefully before you begin.

Your pointgo account and eligibility

When you open an account on pointgo, you confirm that you meet our eligibility requirements: you are of legal age in your jurisdiction, you have the right to enter into binding agreements, and you are not prohibited by local law from using online gaming platforms. We require identity verification—government-issued ID or passport—to comply with local regulations and prevent fraud.

Once verified, your pointgo account is personal and non-transferable. You are solely responsible for keeping your password secure and for all activity conducted under your account. If you suspect unauthorized access, contact our support team immediately. We will not be liable for losses resulting from your failure to protect your credentials.

You may hold only one active account on pointgo. Multiple accounts, account sharing, or use of another person's account violates our terms and may result in account suspension or termination without refund. We monitor for suspicious patterns and reserve the right to merge duplicate accounts or restrict access if violations are detected.

Deposits, withdrawals, and payment methods

We at pointgo accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). Deposits are processed automatically and appear in your account within minutes. You may set your own account preferences—monitor your balance and spending to maintain control over your engagement.

Your pointgo account balance is held in your name and is separate from our operational funds. We maintain segregated accounts to protect user balances in accordance with local financial standards. Withdrawals are processed to the same payment method you used for deposits, or to an alternative method you've verified on your account.

We reserve the right to verify your identity, payment method, and account activity before processing a withdrawal. This verification is a standard compliance measure and protects both you and pointgo. If verification raises concerns, we will contact you before proceeding.

Bonus terms and promotional offers on pointgo

Promotions on pointgo come with specific terms—playthrough requirements, expiry dates, game restrictions, and withdrawal conditions. We do not offer fixed bonus amounts (e.g., "our welcome offer free"). Instead, promotions are structured as percentages or conditional credits tied to your deposit or activity.

Promotional credit on pointgo is separate from your real-money balance and cannot be withdrawn directly. You must wager the promotional amount according to the promotion's playthrough requirement before any resulting winnings can be withdrawn. Each promotion clearly states its terms—read them carefully before accepting. If a promotion's terms are unclear, contact our support team.

Promotions are optional—you can decline any offer or simply ignore promotional credit in your account. We will not apply unrequested promotions to your account. Once a promotion expires (as specified in its terms), any unused promotional credit is removed from your account.

• 1
  Bonus structureHow we offer

  Promotions on pointgo are percentages or multipliers, not fixed amounts. Terms vary by promotion and are stated clearly at the time of offer.

• 2
  Playthrough requirementYour obligation

  You must wager promotional credit a set number of times (e.g., 5x) before withdrawal eligibility applies. Your account tracks progress in real time.

• 3
  Game restrictionsWhich games count

  Some promotions restrict which games (live-dealer, slots, sportsbook) count toward playthrough. Check your promotion terms for details.

• 4
  Expiry and forfeitureTime limits

  Promotions expire on a set date. After expiry, unused promotional credit is removed. Once removed, it cannot be recovered.

Fair play and game integrity on pointgo

We at pointgo operate live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) using real dealers and physical equipment (cards, wheels, dice). Live-dealer outcomes are determined by actual dealer actions and physics, not algorithms. All outcomes are broadcast in real time via HD video, so you see exactly what happens.

Our sportsbook markets (Liga 1, Piala AFF, MotoGP, Mobile Legends, Free Fire) settle based on official results from the respective leagues or competition bodies. We do not alter odds or results arbitrarily. Our odds team adjusts lines to manage risk and balance bets, which is standard practice across all sportsbooks.

Slot games on pointgo use certified random number generators (RNG) to ensure fair, unpredictable outcomes. All games (slots, live-dealer, sportsbook) are regularly audited by independent third parties to verify compliance with fair-play standards. Detailed RTP (Return to Player) information is available in-game or through our support team.

Prohibited conduct and account restrictions

We reserve the right to restrict, suspend, or terminate any account that violates our terms. Prohibited conduct includes: using automated tools or bots, collusion or fraud, money laundering, using someone else's account, placing wagers from restricted jurisdictions, or exploiting system vulnerabilities.

If we detect prohibited conduct, we may freeze your account pending investigation. We will retain your balance but may delay processing withdrawals until verification is complete. If a violation is confirmed, we reserve the right to forfeit or reduce your balance as appropriate and to report the activity to relevant authorities.

You are responsible for ensuring your use of pointgo complies with local law. If you access pointgo from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We are not liable for any legal consequences you face from accessing or using our platform in violation of your local jurisdiction's laws.

Dispute resolution and liability limits

If you have a dispute with pointgo regarding a bet settlement, payment processing, account access, or any other matter, contact our support team first. We aim to resolve disputes promptly and fairly. Our support team operates in Indonesian and English and responds through our help centre and contact form.

If we cannot resolve your dispute directly, we will follow the dispute escalation procedure outlined in our full Terms & Conditions document. This may include mediation or, where applicable, submission to arbitration or local regulatory bodies in your jurisdiction.

We at pointgo limit our liability to the extent permitted by law. Except where local law prohibits it, our total liability to you is capped at the amount you deposited in your account during the past 12 months. We are not liable for indirect, incidental, or consequential damages arising from your use of pointgo or any interruptions in service.

Data privacy and security on pointgo

We collect and process personal data (name, email, payment information, identity documents) to verify your account, process payments, and comply with legal obligations. Your data is protected using industry-standard encryption and security measures. We do not sell or share your data with third parties except where required by law or to process your transactions (e.g., payment processors).

Your pointgo account and transaction history are confidential. We maintain access logs and monitor unusual account activity to detect fraud or unauthorized access. If you believe your account has been compromised, notify us immediately.

Amendments to our terms and account closure

We reserve the right to amend these terms at any time. Changes will be posted on this page and take effect immediately. Your continued use of pointgo after a change constitutes acceptance of the new terms. If you do not accept an amendment, you may close your account.

You may close your pointgo account anytime by contacting our support team. Upon closure, your remaining balance will be paid out to your verified payment method within the processing times outlined in our withdrawal policy. Account closure does not relieve you of liability for violations or disputed transactions that occurred while the account was active.

Jurisdiction and applicable law

These terms are governed by the laws applicable to pointgo's jurisdiction of operation and subject to local regulations where your account is located. Disputes may be escalated to mediation, arbitration, or local regulatory bodies in accordance with applicable law.

Our services on pointgo are available only where local law permits. We comply with all anti-money laundering (AML), know-your-customer (KYC), and responsible-engagement regulations in our operating jurisdictions. If you believe pointgo is operating unlawfully in your region, you may report your concern to your local regulatory authority.

For the full, detailed Terms & Conditions including specific clauses on settlement timelines, bonus forfeiture, account verification procedures, and escalation paths, visit our Legal notice page or contact our support team. These condensed terms provide an overview; the full document is the definitive reference for all policies and procedures on pointgo.