pointgoPrivacy Policy

This page describes what we collect when you use pointgo and how we keep that data protected. We at pointgo collect personal information—your name, email, payment details, and identity documents—to verify your account, process deposits and withdrawals, and comply with local regulations. Our commitment is to handle your data transparently, securely, and only for the purposes you've authorised.

Our privacy practices reflect local data-protection standards and our own operational requirements. We do not sell your information to marketers or third parties unrelated to your account. We share your data only with payment processors (to handle DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers), identity-verification providers (to confirm your ID), and regulatory authorities (where required by law).

Read this policy carefully to understand how pointgo collects, uses, stores, and protects your data. If you have questions about privacy on pointgo, contact our support team. This policy is effective immediately and applies to all users who access pointgo.

What data we collect on pointgo

We collect data in two broad categories: account information and transaction information. When you create an account on pointgo, we collect your email address, password, and basic personal details (name, date of birth, country). We also collect identity documents—a government-issued ID or passport—during the verification process. This information is required to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations.

When you deposit or withdraw on pointgo, we collect transaction data: the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), the amount, and the date. We also collect your phone number if you use a mobile payment method. This data is necessary to process your transaction and prevent fraud.

We may collect technical data: your IP address, browser type, device information, and access logs. This helps us troubleshoot technical problems, monitor for security threats, and comply with regulatory audits. We do not combine this data with other sources to track you across the internet.

How we use your data on pointgo

We use account information on pointgo to verify your identity, prevent duplicate accounts, and comply with regulatory requirements. When you request a withdrawal, we use your personal details and payment method information to route funds to your chosen channel (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or bank transfer).

We use transaction data to maintain your account balance, settle your bets, and provide a record of all deposits, withdrawals, and gaming activity. This transparency helps you track your engagement on pointgo. We also use transaction data to detect money-laundering patterns and report suspicious activity to relevant authorities, as required by law.

We use technical data to protect pointgo from security threats, maintain system uptime, and comply with audits. If we detect unusual login activity on your account, we may contact you to verify the access or lock your account temporarily. This protects your data and account balance.

Third-party processors and data sharing on pointgo

We share your personal information with identity-verification providers. These companies verify your ID documents and confirm your identity to prevent fraud and underage access. They delete your documents after verification is complete (typically within 30 days). We do not retain your ID images long-term—only a verification status.

We may share transaction data with regulatory authorities, law enforcement, or financial intelligence units if required by legal process. This includes local authorities in your jurisdiction or international bodies investigating money laundering or fraud. We will not share this data with marketers, advertisers, or data brokers under any circumstances.

We do not sell your data. We do not share your contact information with third-party advertisers. We do not use your data to build customer lists for other businesses. Our data use is limited to running pointgo's operations and complying with regulations.

• 1
  Payment processorsRecipient

  Receive payment details only; bound by strict contracts; delete data after transaction settles.

• 2
  Identity verifiersRecipient

  Receive ID documents; verify identity; delete documents within 30 days; we retain only status.

• 3
  Regulatory authoritiesIf required

  Receive transaction data only; legal process required; never shared with marketers or data brokers.

Data retention and deletion on pointgo

We retain transaction history (deposits, withdrawals, bets, payouts) for the lifetime of your account plus the regulatory retention period. This record is necessary for your own reference and for regulatory audits. You can access your full transaction history in your pointgo account dashboard anytime.

Identity documents (ID photos, passport scans) are deleted within 30 days of successful verification. We retain only a flag confirming your account is verified. We do not store the documents themselves long-term.

If you request deletion of your data before the regulatory retention period expires, we cannot comply due to legal obligations. We will explain the hold period and provide a timeline for when your data will be deleted. After that period, we will delete or fully anonymise your personal information upon request.

Your rights regarding data on pointgo

You have the right to access all data pointgo holds about you. Log into your pointgo account to view your personal details, transaction history, and account status. You can request additional data reports through our support team—we will provide this within a reasonable timeframe (typically 14 days).

You have the right to correct inaccurate data. If your name, email, or other details are wrong on pointgo, contact our support team to request corrections. We will update your account and confirm the change.

You have the right to request deletion of your data, subject to regulatory holds. We cannot delete transaction data during the mandatory retention period, but we will delete other data after the hold expires. You can request deletion by contacting our support team—we will explain any holds and provide a timeline.

Cookies and tracking on pointgo

We use cookies on pointgo to maintain your login session, remember your account preferences, and track site performance. A cookie is a small file stored on your device that identifies you when you return to pointgo. Essential cookies allow you to log in and play; without them, pointgo cannot function.

We use analytics cookies to track how users navigate pointgo—which pages are visited, which games are played, and how long sessions last. These cookies do not identify you personally; they are anonymous usage statistics. We use this data to improve pointgo's layout, game library, and payment options.

You can control cookies through your browser settings. If you block essential cookies, you will not be able to log into pointgo or access your account. If you block analytics cookies, we cannot track usage patterns, but pointgo will still function normally. We do not use behavioural tracking cookies that follow you across the internet.

Security of your data on pointgo

We restrict access to your data internally. Only pointgo staff who need your information to process your account (e.g., customer support, fraud prevention) can view it. All staff sign confidentiality agreements and undergo security training. We log all access to sensitive data, so any unauthorised viewing triggers alerts.

We monitor pointgo for security threats 24/7. If we detect suspicious login attempts, unusual transactions, or other attacks, we respond immediately. If your account is compromised, we will contact you and offer account recovery assistance. We encourage you to use a strong password and enable multi-factor authentication (MFA) if available on pointgo.

Despite our best efforts, no system is non-specific info secure. If pointgo suffers a data breach, we will notify affected users within a reasonable timeframe and report the incident to relevant authorities as required by law. We maintain cyber-liability insurance to cover damages from breaches.

Children and pointgo

We do not knowingly collect data from children (anyone under the age of majority in their jurisdiction). When you create a pointgo account, you confirm that you are of legal age and authorise to use our platform. Our identity-verification process checks your age to prevent underage access.

If we discover that a user on pointgo is underage, we will immediately suspend the account and close any balance. If funds were deposited, we will initiate a refund to the payment method used. We take underage access extremely seriously and comply fully with local youth-protection regulations.

Changes to this privacy policy

We may update this privacy policy at any time. Changes will be posted on this page with an updated date. Your continued use of pointgo after changes are posted constitutes acceptance of the new policy. If we make material changes that significantly increase data collection or sharing, we will notify you via email before the changes take effect.

We recommend reviewing this privacy policy periodically to stay informed about how pointgo handles your data. If you disagree with any changes, you may close your account and request data deletion (subject to regulatory holds).

Contact and complaints on pointgo

If you have questions about our privacy practices on pointgo, contact our support team via the help centre in your account. We respond to privacy inquiries within 14 days. If you believe pointgo has violated your privacy rights, you can file a formal complaint with us—we will investigate and respond within 30 days.

If you are dissatisfied with our response, you may escalate your complaint to your local data-protection authority (if your jurisdiction has one). We cooperate fully with regulatory investigations into privacy complaints.

This privacy policy is effective as of its publication date and applies to all users of pointgo globally. We operate under jurisdiction-restricted access principles: services on pointgo are available only where applicable law permits. Users are responsible for verifying compliance with their own jurisdiction's privacy and data-protection laws. For the full technical details on data storage, encryption standards, and incident response procedures, contact our support team—they can provide additional documentation for users with advanced privacy concerns.